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About Us
Who We Are
Harridge Stoves Limited was established some 15 years ago by Gary and Ann Ralls. It is based in Shepton Mallet in a 12,000sq ft warehouse, distribution and showroom facility.
There are other showrooms based at Totton in Hampshire, and Cowfold in the South East with more planned to open.
The business prides itself on providing high quality advice and service to customers coupled with extremely competitive prices for a wide range of manufacturers' products. A full assessment and fitting service is available together with after sales servicing across all of our product ranges, i.e. wood-burning and multi-fuel stoves, gas appliances, etc.
Mr Lee Gannon, a local businessman, purchased the business from Gary and Ann in July 2009, with the firm intention of continuing the high standards of customer service and also expanding the business across the country. Lee believes that the whole landscape of the energy market is changing dramatically and will continue to do so in the future. He also believes that consumers are realising that efficient, attractive and environmentally-friendly wood stoves can be a key component in the heating mix for most people.
The team at Harridge provide a depth of experience in the industry and knowledge of the products,
Gary
Gary is a HETAS engineer and sales assistant. Gary has worked as an engineer, fitter and technical expert for many years in the stove industry. He now works part time in our showroom in Cowfold and also carries out site visits and deals with technical enquiries and installation assessments.
Bethany
Bethany has worked with Harridge Stoves for over 5 years and is based in the Somerset showroom where she works as a sales assistant.
Robert
Robert has worked with Harridge Stoves for over 3 years and is based in the Somerset showroom where he works as a sales assistant.
John
John is the warehouse manager. John also acts as a sales assistant and delivery driver during busy periods.
Paul
Paul joined the business in July 09 and was appointed as Manager of Harridge Stoves in Shepton Mallet. Paul has joined us from a long career in retail.
Colin
Colin is the Manager of Harridge Stoves Southern (in Hampshire) since it first opened some years ago. Colin deals in sales and arranges fitting work, and deals with our accounts.
Robbie
Robbie looks after the Cowfold branch and also helps cover Totton.
Wayne
Wayne is our driver for England and Wales. Wayne has been with the company for many years. He prides himself on getting there ahead of schedule and achieving even difficult deliveries
Tony
Tony joined us in 2009 and helps with deliveries and in the warehouse.
Our business model is based upon service and value for money at all times and treating you, our customers with respect. This is vital to growing an already successful business and will be the cornerstone for the continued growth of the business in the future.
Ordering
You can order directly from this website or alternatiely please contact one of our branches to make an order. Telephone 01749 347272 or 02380 675757, or pop in to your local branch (see Contact Us for details).
Payment
We accept Debit Cards, Credit Cards, Cheques and Cash. Cheques are only accepted with a current cheque guarantee card. We use Google Checkout to take payments on this website.
Delivery
Stoves are not only heavy items, they are also fragile and deliveries need to be approached carefully by experienced people. This is why our deliveries are carried out by our own drivers in our own vans. This means that the drivers have been trained by us to move stoves and are trusted by us, they do not arrive in impractically large vans or lorries and they do not let customers down by forgetting or postponing deliveries.
The vast majority of stoves are kept in stock here (we have hundreds) and our delivery process is simple; at the end of each week we look through our orders, organise routes and telephone customers with a date for delivery (we will guess the time if asked but obviously cannot be precise because every delivery differs and the roads are unpredictable). If you have a particular date in mind please mention it, so that we can try to get it to you by then. If your stove is not in stock we will make you aware of that when you place your order and let you know an estimated time of arrival.
We deliver for free to mainland England or Wales. Unfortunately at present only mainland deliveries can be attempted and we are unable to deliver to Scotland.
Drivers are contracted to deliver to the nearest hard flat standing, but you will find them helpful. Please ensure that someone is on hand to receive the delivery and lend a hand where appropriate. Please also advise us if there are steps which the stove will have to go up or down.
We encourage customers to unpack and check their stove with the driver on its arrival. In the unlikely event that a stove is faulty or damaged it should be refused and not signed for. Drivers are familiar with the stoves and will let you know if there is anything unusual about yours! This is almost never the case. Items which have been signed for will be deemed to have been received in good condition.
Returns
In the unlikely event that a stove is received faulty or damaged it should be refused and not signed for. Drivers are familiar with the stoves and will let you know if there is anything unusual about yours! This is almost never the case. Items which have been signed for will be deemed to have been received in good condition.
Items that are no longer required must be returned to one of our branches and are subject to a 20% re-stocking charge, and carriage charge (if applicable). If items are returned in their original packaging and in perfect condition we will try to relax this charge to 10%. Unfortunately it is not possible to return special orders or damaged items.
You must bring your original receipt with you for a refund or exchange.
Pricing Policy
We aim to offer you the best price in the marketplace therefore should you find one of our stoves cheaper elsewhere we will aim to price match.
Prices are subject to change, however we aim to keep our website up to date and to honour the prices published here at all times.
Guarantee
All our stoves come with one years guarantee on the body of the stove. Some guarantees are considerably longer provided certain conditions are met, please telephone us for further information. Guarantees do not include consumable items.
In addition to this Harridge Stoves has a fairness policy. We aim to be fair to our suppliers, customers and staff at all occasions (so just because it doesn't fit in the right box doesn't mean we won't help you!)
Second Hand Stoves
Please contact your local branch to find out what is available second hand.